We ship to street addresses and Military APO/FPO addresses only (sorry, no P.O. boxes). We are an international shop and we accept all international
orders. All orders are provided with a tracking code.
Jewellery-Amber.co.uk accepts American Express, Diners Club, Discover, JCB, MasterCard, Eurocard and Visa cards. Credit cards are our preferred method of payment, mainly because it allows us to quickly verify your payment information and send your order on its way as fast as possible. Credit Cards also, in most cases, protect you from online
fraud. You will be charged in your local currency (PayPal payments).
Protecting your credit card information is our number one priority. That is why this web site uses state of the art 1024-bit
Secure Socket Layer (SSL) technology to encrypt all of the data that you send us or that we send to you. The data is re-encrypted
and forwarded to our credit card authorization service provider. They then check with your bank to verify that the credit card
is both valid and that you are not exceeding your credit limit. If the charge is approved, they send us an authorization number
so we can let you know that your transaction was successfully completed. We've programmed the web page on which you enter
your credit card number so that a copy of that page cannot be saved in your browser's cache memory. This prevents anyone else from
being able to find your credit card information by searching that file. Amber-jewelry.co.uk does not print your credit card number on any reports
or save it in any of our databases.
Returns / Order Cancellation
All of our jewelry is backed with a 100% 15-day Satisfaction Guarantee. If, for any reason, you are not satisfied with your purchase, you can return your item(s) within 15 days from day of delivery. Firstly, please contact our customer service and complete Return Form. Our customer service will give you all the data required to complete the return process. Please note, that in order to maintain the quality of the jewelry and process your return promptly, we have introduced the following requirements:
The purchase must be returned in the original condition in which it was bought. You are under a duty to take reasonable care of the goods which means the goods must be unused and in their original, undamaged packaging.
Pierced jewellery cannot be returned due to hygiene reasons.
Please be sure to insure your parcel for a potential damage in shipping. You will be responsible for any damage in returning the shipment.
If you received a free gift with your order, you must also return the free gift or you will be charged the purchase price of the free gift. This charge will be deducted from the credit applied to your account.
Items that have been worn and damaged due to client negligence cannot be returned.
Shipping costs are not refunded and may be deducted from returns originally shipped FREE or at a reduced rate.
In addition to our returns policy, under the Distance Selling Regulations (Dz.U. nr 141, poz. 1176, Law of 27 july 2002r.), you have 15 working days (beginning the day after receipt) to return your order. You should contact our Customer Services within 15 working days of receipt of the item(s).
Your refund will be processed as soon as we have received and accepted your returned item. Upon receiving your return, the item will be inspected by one of our Graduate Gemologists to confirm that the original item has been returned and that it is in acceptable condition.